FREE SHIPPING + COD NATIONWIDE! 🇵🇭

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FAQ

Ordering

1. Browse through our items, and click on the photos of the items you would like to purchase.

2. Click "Add to Cart".

3. Not yet done? Got your eye on another item? Go back to the home menu, or use the search bar to add more items to your cart.

4. When you are ready to complete your order, click "Checkout".

5. Fill in fields with your contact and shipping information.

6. Choose your payment option.

7. Click "Complete order".

8. Wait for an email containing your sales invoice and/or payment instructions.

It is not necessary, however we highly recommend doing so because the next time you order will be absolutely hassle-free. No more typing in your full address and details every time you shop. Setting up an account is easy and takes 5 seconds.

Absolutely! We welcome ToughLadies everywhere around the world. Please see our Shipping Policy for more details. Make sure to contact us for a shipping quote before ordering. Please note all additional taxes, import fees, and surcharges levied by destination countries are the responsibility of the customer.

Payment

For local orders, we accept payments via PayPal, Payoneer, GCash, bank deposit/funds transfer, and Cash on Delivery (COD).

For international orders, we currently only accept payment via PayPal but we're working on having more payment options.

FOR CREDIT CARD PAYMENTS: 

We currently use PayPal for our credit card payments. You don't need a PayPal account to be able to pay via Credit Card. You can also purchase products from the product page and click the Pay with PayPal button.

FOR BANK DEPOSIT OR FUNDS TRANSFER: 

The account details and payment instructions are provided on your sales invoice that is sent via email. Reply to that email with a photo/scan/screenshot of your deposit slip/funds transfer once payment has been made. Make sure the confirmation number can be seen.

We will only reserve your item for you for two (2) working days. If you are not able to pay and email us the confirmation by then, your order is automatically canceled.

We accept bank deposits or funds transfers via Bank of the Philippine Islands (BPI), Banco de Oro (BDO), and Metrobank.

FOR CASH ON DELIVERY: 

We offer nationwide Cash on Delivery (COD) in the Philippines. Our couriers do not carry change and they would appreciate it very much if you prepare the exact amount. 

Shipping

In the Philippines, we offer FREE standard shipping nationwide and same-day pickup paid for by the customer. Please see our Shipping Policy for more info.

To follow your package in real-time, please input your package's tracking number here on XPost's tracking page: https://www.xpost.ph/track.